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Reminder System
Our practice is committed to preventive health care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care and situation. This can also be as part of the national or state reminder registers.  If you do not wish to be part of this system please let us know at reception.
We have a SMS system in place that texts your mobile phone the night before to remind you of an apppointment the next day. Please inform reception if you prefer to receive your reminder via sms and/or email. Please make sure to keep your contact details up to date and inform reception about any changes.

Management of your health information
Your medical records are confidential.  It is the policy of this practice to maintain security and confidentiality of personal health information at all times and to ensure that this information is only available to authorised members of staff. We do require your consent to transfer information. Please see our Privacy Policy. Our practice does not give out or use our email system for transfer of patient information due to security issues. Other health professionals can transfer information to us through Medical Objects (secure document transfer system) to ensure your confidentiality.

My Health Record
The Federal Government has introduced My Health Record which allows your GP to upload important health information about you to a secure website. Information such as allergies, medical conditions and treatments, medicine details, test or scan reports are stored in a secure environment. If you are visiting another town in Australia and have a medical emergency, any doctor can download your health summary and commence treatment immediately. This is especially important if you are unconscious or cannot remember what medications you are taking. Talk to our staff on your next visit and registration can be arranged

Zero Tolerance of Unacceptable Behaviour
For safety & consideration of our staff and patients, we will not tolerate any behaviour that is threatening, abusive, violent or aggressive. Any person conducting themselves in this way will be asked to leave immediately.

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