Level 1, 103, North Lakes Specialist Medical Centre 6 North Lakes Drive, NORTH LAKES QLD 4509 Tel: 07 3204 4433 Fax: 07 3204 6600 Practice Hours: Monday-Friday – 7am - 7pm Saturday & Sunday - 8am - 12 noon Closed Good Friday, Easter Sunday & ANZAC DAY
Are you a new patient to our practice?
Go the following link to open a word document and complete the New Patient Registration form. Complete, print and bring to your first appointment.
Appointments can be made by calling the practice during opening hours or by using the BOOK APPOINTMENTS button on the home page website. If you require a longer appointment or anything requiring our nurses (immunisations, dressings, medicals etc) Please call our reception staff for an appointment, as the nurse may not be available at the time. When possible, appointments should be made with your regular Doctor as this will improve your ongoing care by providing continuity. If your Doctor is not available, our Staff will organise for you to see an alternative Doctor. Certain examinations such as insurance & industrial medicals, complex medical problems and minor operations can take longer than the standard appointment. When booking your appointment please tell the receptionist if you think that your appointment may take longer. Emergency cases will be given priority. Please call 000 for an Ambulance if you have chest pain, difficulty breathing, suspect you are having a stroke or uncontrolled bleeding. Cancellations If you want to cancel an appointment please let us know as soon as possible. A fee may apply if you don’t attend the appointment without timely cancellation. After Hours North Lakes Doctors provides a professional after hours service via National Home Doctor Service, this service is accredited. Home Visits are bulk billed and medical phone advice is provided. Call our our number 3204 4433 after hours and you will be connected to the after hours service. Home Visits Home visits can be arranged when you are too ill to come to the centre, if you are a regular patient of our practice. In nearly every case it is preferable to see patients within the centre where the benefits of the equipment, ancillary services and nursing staff can assist you. Please ask our reception staff concerning our fees for home visits. Results Our policy is that your results are best discussed in consultation with your Doctor. We find that even normal results can require explanation. Further investigation may be required if the problem has not resolved. Please make an appointment to see your Doctor after having the tests performed. The pathology staff can inform you how long your test results will take, so you can book an appropriate appointment time. When the results of tests are reviewed and a serious abnormality is found, we will attempt to contact you immediately. Please ensure that we have your current contact phone numbers and address. Telephone Consultations Telephone consultations do not promote good patient care and present legal and medical record difficulties. Callers ringing with medical enquiries will be asked to make an appointment to see a doctor. The exception to this policy would be where the Doctor in this centre has seen you recently and is satisfied that he is sufficiently up-to-date with your condition to give advice over the phone.
General Practitioner & Partner
Dr Gibling has over 15 years of General Practice experience and is one of the longest serving GPs in North Lakes. He enjoys all aspects of general practice especially preventative health, asthma and diabetes.
General Practitioner & Partner (Speaks Afrikaans & German)
Dr Nadler has extensive experience in general medicine with a particular interest in family health, injuries and minor surgical procedures.
General Practitioner & Partner (Speaks Sinhalese & Russian).
Dr Wijesundara provides services in general health, travel health, childrens and womens health issues.
General Practitioner & Partner
Dr McKay is a long serving General Practitioner in the local community, providing ongoing life long health care. Interests include women's and children's health
Dr Williams is a well known General Practitioner in the area who is empathetic to patients needs across all aspects of health care.
General Practitioner (Speaks Sinhalese & can understand Arabic and Tamil)
Dr Amarakoon is experienced in all aspects of general practice with special interests in paediatric care, mental health, chronic disease management and cosmetics. Dr Amarakoon also offers botox treatments and fillers through his cosmetic clinic. Please see link for further information: www.rejuvface.com.au
Dr Cebuliak has a special interest in skin checks.
Dr Gibling has a passion for children and womens health and takes a holistic approach in her practice.
Chronic Disease Nurse (Registered Nurse)
John provides chronic disease management and health assessments and has a special interest in diabetes, aged care and mens health. Care plans can be arranged after an initial assessment with your Doctor.
Julie provides services for our children who are experiencing speech difficulties and attends our practice every Friday.
Current as of: 27/03/2019
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
During the course of providing medical services, we may collect further personal information.
Information can also be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary. any of these eHealth services.
We may also collect your personal information when you visit our website, telephone us, make an online appointment.
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
When, why and with whom do we share your personal information?
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
How do we store and protect your personal information?
Your personal information may be stored at our practice by electronic records.
Our practice stores all personal information securely.
Your records are securely stored in an electronic format, and confidential passwords are used by all staff. All staff must sign a confidentiality agreement at commencement of employment.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing by hand delivery, fax or post and our practice will respond within a reasonable time. Our practice will respond within 14days.
There may be a fee depending on how the patient chooses to review/receive their records.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please hand deliver or post to Practice Manager, Nothhlakes Doctors, Suite 103 Level 1, North Lakes Specialist medical Centre, 6 North Lakes Drive, North Lakes Q 4509 We will make contact as soon as complaint is received and follow up in an adequate time frame.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992 or Office of the Health Ombudsman 131 646
Policy review statement