FLU SHOTS NOW AVAILABLE. MAKE AN APPOINTMENT WITH YOUR DOCTOR

North Lakes Doctors Incorp Cosmetic Clinic (See Services)

Level 1, 103, North Lakes Specialist Medical Centre 6 North Lakes Drive, NORTH LAKES QLD 4509 Tel: 07 3204 4433 Fax: 07 3204 6600 Practice Hours: Monday-Friday – 7am - 7pm Saturday & Sunday - 8am - 12 noon Closed Good Friday, Easter Sunday & ANZAC DAY

New Patient Registration


Are you a new patient to our practice?

Go the following link to open a word document and complete the New Patient Registration form. Complete, print and bring to your first appointment.


NEW PATIENT REGISTRATION.pdf



Our Location


Our Services


  • General Practice consultations & advice
  • Women's Health & Men's Health
  • Child Health/Immunisations
  • Mental Health Services
  • Insurance & pre-employment medicals
  • Minor surgery
  • Skin checks
  • Chronic Disease Management
  • 75+ Yearly Health checks
  • 45-49 years of age Health Assessments  (one off)
  • Aboriginal & Torres Strait Islanders peoples health – Closing the gap
  • Commercial drivers licences & medicals
  • WorkCover
  • Veterans Affairs medicals & Post discharge ADF assessments
  • Travel Health
  • Cosmetic Injections: https://www.rejuvfacecosmetix.com.au/
  • Speech Therapy
  • Dietitian  

All instruments are autoclaved on the premises to meet the Royal Australian Practitioners’ Accreditation Standards.
Our Services Our Services

Appointments

Click on the HotDoc Button to make an appointment

Appointments can be made by calling the practice during opening hours or by using the BOOK APPOINTMENTS button on the home page website. If you require a longer appointment or anything requiring our nurses (immunisations, dressings, medicals etc) Please call our reception staff for an appointment, as the nurse may not be available at the time. When possible, appointments should be made with your regular Doctor as this will improve your ongoing care by providing continuity. If your Doctor is not available, our Staff will organise for you to see an alternative Doctor. Certain examinations such as insurance & industrial medicals, complex medical problems and minor operations can take longer than the standard appointment. When booking your appointment please tell the receptionist if you think that your appointment may take longer. Emergency cases will be given priority. Please call 000 for an Ambulance if you have chest pain, difficulty breathing, suspect you are having a stroke or uncontrolled bleeding. Cancellations If you want to cancel an appointment please let us know as soon as possible. A fee may apply if you don’t attend the appointment without timely cancellation. After Hours North Lakes Doctors provides a professional after hours service via National Home Doctor Service, this service is accredited. Home Visits are bulk billed and medical phone advice is provided. Call our our number 3204 4433 after hours and you will be connected to the after hours service. Home Visits Home visits can be arranged when you are too ill to come to the centre, if you are a regular patient of our practice. In nearly every case it is preferable to see patients within the centre where the benefits of the equipment, ancillary services and nursing staff can assist you. Please ask our reception staff concerning our fees for home visits. Results Our policy is that your results are best discussed in consultation with your Doctor. We find that even normal results can require explanation. Further investigation may be required if the problem has not resolved. Please make an appointment to see your Doctor after having the tests performed. The pathology staff can inform you how long your test results will take, so you can book an appropriate appointment time. When the results of tests are reviewed and a serious abnormality is found, we will attempt to contact you immediately. Please ensure that we have your current contact phone numbers and address. Telephone Consultations Telephone consultations do not promote good patient care and present legal and medical record difficulties. Callers ringing with medical enquiries will be asked to make an appointment to see a doctor. The exception to this policy would be where the Doctor in this centre has seen you recently and is satisfied that he is sufficiently up-to-date with your condition to give advice over the phone.

Our Team


Dr Peter Gibling

General Practitioner & Partner

Dr Gibling has over 15 years of General Practice experience and is one of the longest serving GPs in North Lakes. He enjoys all aspects of general practice especially preventative health, asthma and diabetes.

Dr Andre Nadler

General Practitioner & Partner (Speaks Afrikaans & German)

Dr Nadler has extensive experience in general medicine with a particular interest in family health, injuries and minor surgical procedures.

Dr Punya Wijesundara

General Practitioner & Partner (Speaks Sinhalese & Russian).

Dr Wijesundara provides services in general health, travel health, childrens and womens health issues.

Dr Wendy McKay

General Practitioner & Partner

Dr McKay is a long serving General Practitioner in the local community, providing ongoing life long health care. Interests include women's and children's health

Dr Boyd Williams

General Practitioner

Dr Williams is a well known General Practitioner in the area who is empathetic to patients needs across all aspects of health care.

Dr Thusitha Amarakoon

General Practitioner (Speaks Sinhalese & can understand Arabic and Tamil)

Dr Amarakoon is experienced in all aspects of general practice with special interests in paediatric care, mental health, chronic disease management and cosmetics. Dr Amarakoon also offers botox treatments and fillers through his cosmetic clinic. Please see link for further information: www.rejuvface.com.au

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Dr Bryan Cebuliak

General Practitioner

Dr Cebuliak has a special interest in skin checks.

Dr Rae Gibling

General Practitioner

Dr Gibling has a passion for children and womens health and takes a holistic approach in her practice.

John Brown

Chronic Disease Nurse (Registered Nurse)

John provides chronic disease management and health assessments and has a special interest in diabetes, aged care and mens health. Care plans can be arranged after an initial assessment with your Doctor.

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Julie Tyndall

Speech Therapist

Julie provides services for our children who are experiencing speech difficulties and attends our practice every Friday.

Liz Lovering

Dietitian

Liz provides advise regarding nutrition issues and has a special interest in Chronic Disease and Obesity. Liz attends our practice every second Friday.

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Our Fees


Our practice is a mixed billing practice.
We Bulk Bill:
  • children under 16
  • Commonwealth Concession card holders
  • Healthcare card holders

Your current Medicare Card and Concession Card (Pension or Healthcare Card) has to be presented at reception upon arrival for your consultation.

Extra costs might be for special consultations or procedures.

From 1 November 2017 the following fees apply:
Private fees:
Standard consultation                         $70
After Hours  standard consultation  $82 (Before 8am Monday-Friday, all day Sunday & public holidays)
Higher fees apply for longer consultations.
Script fee                                                $25

Please ask our receptionists about our other fees and services.
We have EFTPOS facilities and accept  major credit cards and cash.
Our Fees

Resources


Aged Care

Aged Care

This website will allow you to find services in the home or seek an Aged Care Assessment for permanent placement in an aged care facility

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Asthma

Asthma

Find the latest information on asthma Speak to your GP about an Asthma Action Plan and Care Plan

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Diabetes

Diabetes

Check your risk factors and find more information about diabetes

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Diet

Diet

Dietary advice is available from our visiting Dietitian. Further website information will be added as it comes to light

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Healthy Heart

Healthy Heart

The Heart Foundation of Australia provides information on heart issues

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Women's Health

Women's Health

Information on women's health issues in Australia

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Men's health

Men's health

Information on men's health issues in Australia

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Respiratory

Respiratory

Links to the Lung Foundation Australia for further information

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Emotional Health

Emotional Health

Selected organsiations that can provide assistance in times of emotional stress/depression

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Legal

Legal

An Advanced Health Directive makes your wishes known to health professionals and family about what you want to happen if a major event should occur Enduring Power of Attorney allows you to nominate who you want to act on your behalf for Health, Accommodation & Financial matters when you no longer have the capacity to make these decisions.

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Driver's Licence

Driver's Licence

Obtain a copy of the driver's licence medical form and under the safe driver's licence over 75 test

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My Health record

My Health record

Register for this government program to ensure emergency care can be provided

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Immunisation


Our practice provides a range of services to our patients including immunisations.
Childhood vaccinations are available in accordance with Queensland Health guidelines -  National Immunisation Schedule

Influenza Vaccine:   
 - Government funded vaccines available to patient who are: 
  • over 65 years
  • have a Chronic Disease
  • are children aged between 6 months and 5 years
- Usually becomes available end of March or April each year.

- Private vaccine available for purchase for all other patients (limted stock).

This Surgery also carries other vaccines such as ADT (Dipetheria Tetanus), pnuemovax 65+ year olds  (pneumonia), Zostavax 70+ year old (shingles) and all other catch up vaccines.

All other vaccines, can be prescribed by your GP.
If you are travelling overseas, you should discuss with your GP the appropriate vaccines. These will need to be purchased from the pharmacy. Some vaccinations may require a schedule of up to three separate injections over a period of time so it is important that you plan ahead.

Immunisation Immunisation

Care Plans & Health Assessments


Care Plans & Health Assessments Care Plans & Health Assessments Care Plans & Health Assessments
General Practice Management Plans (Care Plans) 
To qualify for a care plan, your Doctor needs to determine if you have a chronic disease (e.g. diabetes, asthma, heart disease).  Your Doctor will then ask our practice nurse to complete a care plan in consultation with you.  Your GP then will meet with you and sign the necessary paper work to meet Medicare requirements.  The Plan identifies your health problems and needs, the goals you want to achieve and health care providers who can help you achieive your goals.  A Plan can be prepared every one to two years and should be reviewed at least 6 monthly. In some circumstances it may be reviewed every 3 months if your health condition warrants this.   The Plan may also enable Team Care Arrangements (TCA) Medicare funding. To qualify for TCA, Medicare requires that 3 health professionals are involved in your care. Your GP is one and the other two may involve a specialist and an allied health professional or two allied health professionals. As an example for diabetes, the team may consist of your GP, Diabetic Educator, Dieitian, Exercise Physiologist and Podiatrist.     Medicare provides that a total 5 referrals can be made to allied health professionals per calendar year (Medicare counts the 5 vists when your allied health profesional makes a claim).  At the completion of the Plan, you will be offered a copy to take to your allied health appointments.
The health care professional must be registered with Medicare before a rebate is payable. Please note that individual health professionals may charge a gap fee. You are advised to check with the health care professional before making an appointment.

Health Assessments
Medicare provides comprehenaive health assessments for the following:
  1. Once only health assessment for people between the ages of 45-49
  2. Yearly health assessment for people 75 years plus
  3. Australian Defence Force Personnel who have left the forces within the last 12 months (once only)
  4. Yearly for people who identify as Aboriginal &/or Torres Strait Islander origin
Aboriginal and Torres Strait Islander people who have had a health assessment can access 5 health care professionals per calendar year. If they also have a chronic disease they can access an additional 5 per calendar year under GPMP and TCA.

MEDICATIONS:
In some instances, patients who are on multiple medications can be offered a Home Medication review conducted by a Community Pharmacist. This will involve a Community Pharmacist visiting you at home and discussing the medications you take including supplementary medications. A report is provided to your GP who will then review your medications with you. The result may be reduced number of medications and/or alternative medications with better results. Medicare pays for this service.

If you have further questions, please discuss with our Practice Nurse or visit Medicare Australia website.    

Veterans' Care


North Lakes Doctors are committed to looking after our veterans. If you have served in the Australian Armed Forces, you may entitled to benefits funded by the Department of Veterans' Affairs (DVA).
Gold Card
The Gold Card is available to persons who are totally & permanently Incapacitated providing access to a wide range of public and private health care services, for the treatment, at DVA's expense, of all health care conditions whether war or service related or not.
More information is available from the following factsheets:White Card
The White Card gives access to a range of public and private health care services for the treatment, at DVA's expense, of accepted disabilities and conditions that are war or service related.
Veterans of the Australian Defence Force may also receive treatment for the following conditions whether service related or not:
  • cancer (malignant neoplasm)
  • pulmonary tuberculosis
  • any mental health condition 
More information is available from the following factsheets:DVA recently announced that all current and former members of the Australian Defence Force (ADF) with at least one day of continuous full-time service are eligible for treatment of any mental health condition. This includes Reservists who have rendered any period of continuous full-time service and national servicemen. Other conditions apply which are set out in the above fact sheet
To make an application for White Card due to Mental Health condition, complete the attached form ​Application for Health Care for Mental Health Condition​​​
To make an application for White Card for cancer or pulmonary tuberculosis, please complete the attached form: Application for Health Care for Cancer (Malignant Neoplasm) or pulmonary tuberculosis

Coordinated Veterans' Care (CVC) program
North Lakes Doctors is authorised to conduct the CVC program.
The CVC Program is a planned and coordinated health care model for eligible Gold Card holders with one or more targeted chronic conditions who are at risk of hospitalisation.
For those on the CVC program the following applies:
  • your care is based on a personalised Care Plan developed by your GP along with a nurse coordinator and in consultation with you
  • your GP and nurse coordinator work with you as a team to better manage your health and quality of life
  • your nurse coordinator contacts you regularly to monitor your health and your progress against your health goals
  • your nurse coordinator gives feedback to your GP and helps you make appointments with other health care professionals
  • you can get support to increase your social connection within the community through Factsheet — HCS10 — Coordinated Veterans’ Care (CVC) Social Assistance.
For more information about the program see the brochure CVC Information for Veterans. It includes eligibility information and a case study to explain how the program works.

If you have further questions, please ask to speak to our Chronic Disease Nurse who is also an ex-army medic and worked in DVA hospitals.

Veterans' Care Veterans' Care Veterans' Care

Other Information



Reminder System
Our practice is committed to preventive health care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care and situation. This can also be as part of the national or state reminder registers.  If you do not wish to be part of this system please let us know at reception.
We have a SMS system in place that texts your mobile phone the night before to remind you of an apppointment the next day. Please inform reception if you prefer to receive your reminder via sms and/or email. Please make sure to keep your contact details up to date and inform reception about any changes.

Management of your health information
Your medical records are confidential.  It is the policy of this practice to maintain security and confidentiality of personal health information at all times and to ensure that this information is only available to authorised members of staff. We do require your consent to transfer information. Please see our Privacy Policy. Our practice does not give out or use our email system for transfer of patient information due to security issues. Other health professionals can transfer information to us through Medical Objects (secure document transfer system) to ensure your confidentiality.

My Health Record
The Federal Government has introduced My Health Record which allows your GP to upload important health information about you to a secure website. Information such as allergies, medical conditions and treatments, medicine details, test or scan reports are stored in a secure environment. If you are visiting another town in Australia and have a medical emergency, any doctor can download your health summary and commence treatment immediately. This is especially important if you are unconscious or cannot remember what medications you are taking. Talk to our staff on your next visit and registration can be arranged

Zero Tolerance of Unacceptable Behaviour
For safety & consideration of our staff and patients, we will not tolerate any behaviour that is threatening, abusive, violent or aggressive. Any person conducting themselves in this way will be asked to leave immediately.

Other Information Other Information

Privacy Policy


Northlakes Doctors privacy policy

Current as of: 27/03/2019

Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?

The information we will collect about you includes your:

  • names, date of birth, addresses, contact details
  • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • healthcare identifiers
  • health fund details.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

When you make your first appointment our practice staff will collect your personal and demographic information via your registration.

During the course of providing medical services, we may collect further personal information.

Information can also be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary. any of these eHealth services.

We may also collect your personal information when you visit our website, telephone us, make an online appointment.

In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

  • your guardian or responsible person
  • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
  • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When, why and with whom do we share your personal information?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
  • during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

How do we store and protect your personal information?

Your personal information may be stored at our practice by electronic records.

Our practice stores all personal information securely.

Your records are securely stored in an electronic format, and confidential passwords are used by all staff. All staff must sign a confidentiality agreement at commencement of employment.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing by hand delivery, fax or post and our practice will respond within a reasonable time. Our practice will respond within 14days.
There may be a fee depending on how the patient chooses to review/receive their records.   

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please hand deliver or post to Practice Manager, Nothhlakes Doctors, Suite 103 Level 1, North Lakes Specialist medical Centre, 6 North Lakes Drive, North Lakes Q 4509  We will make contact as soon as complaint is received and follow up in an adequate time frame.   

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992 or Office of the Health Ombudsman 131 646

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Copy of policy is available upon request at reception.

 


valued Feedback



If you are happy with the service provided, we would be most grateful to hear from you.

If you are unhappy with the service then we feel it is even more important to hear from you, so we can take steps to try and rectify the problem.  We feel that problems are best dealt within the practice and would encourage you to speak to your Doctor or Practice Manager who can be contacted via reception.

We take your concerns and complaints seriously.

Our suggestion & feedback box is located at reception.

However, you may prefer to contact the Office of Health Ombudsman (OHO):
PO Box 13281 George Street
Brisbane Qld 4003
Phone 133 646 (133 OHO)

Our practice has current accreditation with the Australian General Practice Accreditation Limited.

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